Experience with Air India.

I was very keen about the New Air India, with brand new flights, more facilities , and full page advertisement and all.. after all its the Maharaja , right?
"have you tried the new Air India"

Anyway, i got a chance to travel by air india express .. in domestic sector..
I know , new Air India is for International travel and all.. but
I was coming back from Cochin to Mumbai..
The flight departure time was 9.30 AM , and we departed from Cochin at 9.15 AM itself.. surprising, right ?
We reached Mumbai International Airport by 10.45 AM and was waiting for the check in baggage.
When we reached the belt, (luckily there are onyl 3 belt in the A terminal , where is Air India's operations happening) .. There is no announcement , which belt the baggage si coming, or we can't find any ground staff there.
Thankfully, one Kingfisher from London landed and they took one belt, - still two more belts are free and our luggage may come in any one of them.. Soon one Thai airways also arrived and took the second belt.. Still our luggage is not in the picture..
There we can see the difference, ther aer atleast 5 ground staff in each of the belts for helpign passengers in Kingfisher and Thai..
But our own Air India don't hve any body to ask about the luggage,
By almost 11.30 they announced the luggage will be coming on belt number 8..( Now all of us knew it will be there only, since the other two are already occupied)
Finally at 12.30 i got my luggage..

I n short, i rached to Mumbai from Cochin in 1.5 hours, but my luggage from the flight took 1.45 Minutes to come to the belt...

Who to blame ?

I'm sure . .what ever Air India tries, by new flights, ne wadvertisements or what ever it is.. Unless the people workign with Air India changes, nothing is gonna change...

lets hope, they too will change and make us proud about our own Maharaja...